INWEC Odisha members oriented on Odisha Right to Public Services Act&Ama Sathi Unified WhatsApp BOT

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Bhubaneswar, 17/5/2026 ( Odisha Samachar / Rajat Mohapatra)-The Center for Modernizing Government Initiative (CMGI) organized an engaging Orientation Programme with ICC Women Entrepreneurship Council(INWEC) members on the Odisha Right to Public Services Act (ORTPSA) and the Ama Sathi Unified WhatsApp BOT.

This significant event took place on 15^th May 2026 at the Convention Centre,Lokseva Bhawan, Bhubaneswar.In his welcome address, Sri Surendra Kumar Meena,IAS, Executive Director of CMGI, emphasized the government’s determination to actively engage Civil Societies in raising awareness about essential welfare initiatives. He announced the Cabinet’s official approval of the Auto Appeal System, a groundbreaking mechanism designed to eradicate delays in grievance redressal. This system ensures that if a designated officer does not deliver a service within the required timeframe, the service request is automatically escalated to a higher authority, thereby enhancing accountability and efficiency.

The programme included an in-depth technical session led by Sri Pinaki Mohanty, Project Coordinator of ORTPSA. During this session, he presented a thorough analysis of Public Services;  the need to enact the Right to Public Services Act  and provisions under the ORTPSA.

He also delved into the architectural framework of the Auto Appeal System, illustrating how digital integration facilitates Automatic Appeals. This innovation eliminates the burden on citizens to manually file appeals when deadlines are missed, thus significantly enhancing transparency and accountability in public services.

Furthermore, Sri Mohanty informed the members about the Ama Sathi Unified WhatsApp BOT, which aims to streamline public service delivery and improve user experience. He acknowledged the collaborative efforts of Civil Society Organizations vital in positioning Odisha as a leader in digital governance and public accountability.

A live demonstration of the Ama Sathi Unified WhatsApp BOT was presented by a partner from Meta India.

During her address, Swati Kejriwal, Convenor of (INWEC) expressed gratitude stating, “We sincerely appreciate the Government of Odisha and CMGI for organizing such an insightful and citizen-centric orientation programme. The session was highly informative and enriched our understanding of digital governance initiatives, citizens’ rights under ORTPSA, and the ease of accessing services via the AMA SATHI WhatsApp platform. It is truly encouraging to witness proactive efforts towards transparency, accountability, and effective public service delivery.”

Ms. Nivediata Narula, a renowned entrepreneur and INWEC member, highlighted, “The session was exceptionally informative and insightful, showcasing the Government of Odisha’s unwavering commitment to citizen-centric digital governance and seamless public service delivery. The thorough presentation on ORTPSA and the innovative AMA SATHI WhatsApp BOT illustrated how technology can dramatically simplify access to government services, improve transparency, and enhance public convenience. As an INWEC member, I found the programme immensely beneficial in grasping the evolving digital ecosystem and its potential impact on enterprises, entrepreneurs, and the broader public. This initiative exemplifies a progressive step towards digital inclusion and efficient governance.”

Ms. Samidha Sathpathy, Director of MAGNUM GROUP OF COMPANIES and INWEC member, stated, “The session on AMA SATHI was genuinely an eye-opener-a striking reflection of the thoughtful and forward-thinking digital vision driving this initiative. Ama Sathi has the potential to lead Odisha towards a more connected and empowered society by enabling citizens to stay informed about their rights and available services. It is inspiring to see technology emerging as a bridge between governance and citizens, fostering a stronger and more resilient ecosystem. The session was both informative and enlightening.”

The meeting concluded with a heartfelt vote of thanks proposed by Ms. Sarita Kanungo, Dy. Project Coordinator.