OPPO at your service: providing send-in repair service

In recent years, OPPO has accelerated the construction of contactless
services due to the impact of the pandemic. Now, users who need to get their
phones repaired can enjoy send-in repair service where they no longer have to
visit the service center. All they need to do is applying through the official
website or My OPPO app to send their phones to the service center for repair,
and the status can be checked in real-time. When the repair is finished, the
device will be sent back to users. The Send-in Repair Service offers
convenience and flexibility for users as phone repairs can now be done in just
a few simple steps while staying at the comfort of their homes, which also indirectly
reduces the chance of close contact with outsiders.

So far, OPPO’s send-in repair service has covered 10 countries and
regions all over the world. This newly launched service provides another
convenient option to OPPO users who require a smartphone repair, so that they can
now opt to have their smartphone picked up from their home or business,
repaired and returned with OPPO’s send-in repair service.

In August, Zain accidentally broke his phone screen. He then applied for send-in
repair service and his device was sent within Selangor in the evening. The next
afternoon, OPPO service center called to inform him that his screen had been
replaced. Zain said, “The screen was repaired. They changed a new film and even
cleaned my phone. It looks just like a new phone. To my surprise, I was only
required to pay for the screen repair cost, everything else was free.”

The send-in repair service reflects OPPO’s on-going effort to look into
user’s pain points and continue to improve in the industry’s key and difficult
points. In line with the belief “Technology for Mankind, Kindness for the
World”, OPPO is determined to upgrade their service system and optimize user
experience.

Find
more: https://support.oppo.com/