MSIG Hong Kong chooses CoverGo to build & launch MediGo, a new end-to-end system for their medical insurance business

HONG KONG SAR – Media OutReach – 28
October 2021 – MSIG Insurance (Hong Kong) Limited (“MSIG Hong Kong”), a member of the MS&AD
Insurance Group, Asia’s leading general insurance brand and CoverGo, a leader in the field of insurance technology,
are joining forces to streamline MSIG Hong Kong’s customer ecosystem. MSIG Hong
Kong has adopted CoverGo’s unique no-code technology to build & launch
MediGo, a new end-to-end system, designed to manage all aspects of their health
insurance business. 

Philip Kent, Chief
Executive Officer of MSIG Hong Kong (right), and Tomas Holub, CEO of CoverGo
(left), joyfully announced the launch of MediGo, a new end-to-end system to
optimize customer experience and operation efficiency of health insurance
business.

MediGo has been built by configuring CoverHealth,
the modular health insurance platform created by CoverGo, to fit MSIG Hong Kong’s
precise needs and customer environment. MediGo enables MSIG Hong Kong to share
key data with all stakeholders; synchronizing business processes and customer
service in real-time to improve effectiveness across-the-board. MediGo provides
dedicated portals for health insurance stakeholders, including employees, human
resources and administrators; each one significantly contributing to an
improved customer journey.

The best-in-class CoverGo no-code product builder
is a key feature of MediGo, enabling MSIG Hong Kong to dramatically increase
their speed to market by building and launching new products and implementing
new processes in record time. One example is automated claims adjudication,
which will now enable MSIG Hong Kong to deliver faster claims services to
customers, while lowering operating costs.

CoverGo’s agility and unique API driven approach
has been a key success factor in delivering a comprehensive solution to MSIG
Hong Kong.

Philip Kent, Chief Executive Officer of
MSIG Hong Kong: We are excited to
partner with CoverGo to build and launch MediGo. This latest step in MSIG Hong
Kong’s digital transformation puts our customers foremost and improves the
experience of our medical system at every touch-point. Through this
collaboration, starting with Group Medical, our health insurance customers will
be able to use their online portals to do everything from finding a doctor and
submitting claims; through to checking the status of their benefits, all in one
place. We are confident that this will transform the customer journey and lead
to ever-higher levels of satisfaction.

Tomas Holub, CEO of CoverGo: We are delighted to assist MSIG Hong Kong on
their journey towards full digital transformation. MSIG Hong Kong has shown a
clear commitment to digitize and streamline all their product distribution,
policy administration and claims process by using CoverGo’s cutting-edge
no-code insurance platform. It’s also a testament of the scalability of
CoverGo’s technology across all insurance product lines including complex group
health insurance. We look forward to more collaboration with MSIG Hong Kong and
new product launches in an effort to make insurance digital and accessible to
everyone.