Medallia appoints Denise Miura to spearhead growth in Asia Pacific and Japan

SINGAPORE – Media
OutReach – 8 November 2021 – Medallia, Inc., the global leader in customer and employee
experience, has appointed Ms Denise Miura as Vice-President to spearhead growth
in Asia Pacific and Japan.

Ms Miura
has deep experience working in the region for clients in the big data and
analytics industry, having worked with MarkLogic for 17 years, where she set up
and grew the Japan operations for the American-based enterprise software and
data integration company.

Commenting
on her appointment, Mr Greg Philiotis, Senior Vice President and Head of
International, Medallia, said, “On behalf of everyone at Medallia, we welcome
Denise on board. Her on-the-ground experience particularly in Japan, as well as
strong knowledge of channel marketing and familiarity with the enterprise-grade
software space are extremely valuable. Under her leadership, I am confident
that Medallia APAC will continue to scale in this very important market – especially
in the area of partnering companies to deliver real business impact.”

Ms Miura said,
“I am excited to be part of this high-growth company. Medallia has a great
product that enables enterprises to build strong customer advocacy and an
engaged workforce. Its focus on consultative selling and building long-term
partnerships resonates with me. Amid the pandemic, we will step up our support
for enterprises in APAC to accelerate their digital transformation by enabling
them to seamlessly integrate both online and offline experiences, so as to
connect better with their employees and customers. We believe these efforts
will help enterprises effectively navigate the pandemic environment, make
smarter decisions, and augment sales.”

Medallia’s
operations in APAC has grown significantly from a single market presence in
Australia to five markets, including New Zealand, Singapore, Japan and South
Korea. With its award-winning SaaS platform, Medallia Experience Cloud™, the
firm has built a track record in APAC, in key industries such as automotive,
telecommunications, retail and financial services.

Enterprises
in these industries are keen to evolve from the traditional survey-focused
voice of customer programs to Medallia’s best-in-class operational customer
experience programs. At the same time, as work-from-home becomes the new
normal, enterprises are finding new ways to maintain team cohesiveness and
boost morale.

To widen
its outreach, Medallia has been expanding its reseller network with like-minded,
top-tier system integrators in the region.