Qualtrics’ Employee Experience Trends reveals top drivers of employee engagement in Indonesia in 2021

Annual report finds engagement & intent to stay in Indonesia exceeds global average

JAKARTA, INDONESIA – Media OutReach – 23 March 2021 – New research released today by Qualtrics (Nasdaq: XM), the leader in
employee experience (EX) and creator of the experience management (XM)
category, has revealed the top drivers of employee engagement in Indonesia for
2021.

 

According to the 2021 Indonesia Employee Experience Trends Report, feeling
a sense of purpose from my work and continually
improving the way work gets done emerged as the top two drivers of employee
engagement. Having open and honest
communication, opportunities for learning and development, and feeling proud of the company’s efforts to
have a positive impact on the world rounded out the top five.

 

Employee engagement in Indonesia
above global average 

 

Despite the challenges faced by businesses and government in 2020
overall levels of employee engagement in Indonesia were 76%, which exceeded the
global average of 66%. Intent
to stay in Indonesia also exceeded the global average, with 79% of respondents
saying they intended to stay with their organisation three years or more -
compared to 70% globally.

 

Well-being, which is an important contributor to overall EX, continues
to be a priority for workers and is predicted to be a key trend for
organisations in 2021. A sense of belonging is of particular importance in the
context of well-being. Employees who feel like they belong are almost 3x more
likely to rate their well-being favourably than those who feel like they don’t
belong (84% vs. 23%).

 

Three-quarters (75%) of employees in Indonesia rated their overall
well-being as favourable, which again exceeded the global average of 67%.

 

Lauren Huntington, EX Solutions Strategy, Qualtrics Southeast Asia,
said: “2020 irreversibly changed the working world, and globally we saw
engagement drivers shift considerably last year. As businesses and governments
look forward to 2021 we expect to see these engagement drivers evolve once
again as restrictions continue to change. To ensure teams are provided with the
support and services they need in fast changing situations it is critical
leaders are able to understand how emerging trends are reshaping the workplace,
and what they can do to design and improve employee experience.”

 

Uncovering the experience
gap

 

According to the Qualtrics study, 95% of employees believe it’s
important their company listens, with 78% saying they have the opportunity to
feedback. However, only 44% say their company acts on feedback well.

 

“While it’s pleasing to see employers listening to their teams, the
study outlines the critical importance of acting on feedback. There is no one
size fits all approach to improving the employee experience. By capturing
responses from their teams across the entire employee lifecycle and in key
moments that matter, businesses are able to design improved experiences.”

 

“The business impact of listening and acting on feedback is huge. When
organisations do take action, scores increase across employee engagement (89%),
wellbeing (87%) and intent to stay (90%),” said Huntington. 

 

About the study

 

The 2021 Global Employee Experience Trends Report examined more than
11,800 full-time employees across 20 different countries around the world, to
find out what’s changed in employee experience, and what is driving employee
engagement in a post-COVID world.484 respondents polled were from Indonesia.

 

To download the full 2021 Global Employee Experience Trends Report,
please click here.