ERA Singapore Appoints Marcus Chu as New Chief Executive Officer

Prior to his current role as COO, Marcus
had amassed extensive experience in real estate sales and team building. He
first joined ERA Singapore in 1996 and achieved stellar results by clinching
Top Achiever positions locally and internationally. With over two decades of
real estate experience under his belt, he has been steadfast in driving
operational efficiency across the organisation, rejuvenating the sales teams,
innovating products, and enhancing service levels to ensure that the business
delivers on the ERA brand promise of service excellence and results. For his
new role as CEO, he will be taking over the helm of the Singapore headquarters
and overseeing the business operations as well as day-to-day management of ERA
Singapore.

“I am grateful to serve at ERA,”
says Marcus. “As CEO, I will continue to further the great work of my
predecessor, Mr Jack Chua. Standing on the shoulders of giants, I will set
forth to realise my vision for ERA Singapore — to be Asia’s leading Real Estate
Agency by providing evolutionary solutions and services to our clients. I will
also seek to build a culture that attracts top-tier talents and one where every
ERA trusted adviser can excel.”

Jack will remain as the Executive
Chairman of APAC Realty. His responsibilities as Executive Chairman include driving expansion and opportunities in the region. To
ensure a smooth transition, he will provide guidance to Marcus, passing his
institutional knowledge and expertise on to the latter.

“ERA Singapore is a strong believer
in succession planning,” says Jack. “The time is now ripe for me to step down
as CEO; and today’s leadership transition is testament to the success of our
strategic succession planning programme which seeks to develop and elevate the
next generation of leaders from our internal talent pool. A visionary in his
own right, Marcus is full of ideas on how to grow and strengthen the ERA brand,
especially in a post-pandemic climate. Courageous yet humble, resilient yet
flexible, Marcus will certainly lead ERA Singapore to greater heights.”

Management Team of ERA Singapore 

Among the senior management team in
ERA Singapore is Ms Doris Ong, who is COO of project marketing. Projects have
always been an integral part of ERA’s core businesses. Under the leadership of
Doris, the team has planned and executed transformative marketing launches for
over 300 international and local residential projects.

Despite being the only female in
ERA’s senior management team, Doris has led strategic partnerships and boasted
strong relationship with developers while solidifying new opportunities to
expand ERA’s market share. Graduating with a BSc in Estate Management from NUS,
Doris is also a licensed appraiser and a member of the Singapore Institute of
Surveyors and Valuers.

Among the many market-first
initiatives spearheaded by Doris include Singapore’s largest virtual property
gallery Project 360 and the hosting of Singapore’s largest virtual real estate
consumer show both in 2020 and this year, 2020 ERA Property Weekend and ERA
Property Mega Show 2021.

The COO designate of agency
business is Mr Thomas Tan. On 1 July 2021, Thomas will officially join the management
team to oversee the alignment of operations and to elevate the professional
competence of fellow professionals through impactful training and development programmes,
as well as digital initiatives.

An accomplished leader in the real
estate industry, Thomas boasts 18 years of industry experience, going from
being a salesperson to Key Executive Officer of his own agency. He is very
passionate about training and has been providing training for the real estate
salesperson and continuous professional development courses from 2011, sharing
his knowledge to over 11,000 learners.

Thomas was also the President of
the Singapore Estate Agents Association, where he worked closely with the
regulators, industry leaders and property agents to raise the bar of
professionalism in estate agency work in Singapore.

“I am honored to join an
exceptional management team at ERA Singapore, an organisation that believes in
the importance of lifelong training and career development,” says Thomas. “I
aim to empower our trusted advisers through rigorous and continuous training.
By raising the overall competency of the agents, I hope to also bring
significant change to the real estate industry, one where every agent is
knowledgeable, honest and sincere.”

“We believe that professional
customer service is a cornerstone of any successful business,” says Marcus. “Training
and development have always been the key to grooming our agents to become
professional trusted advisers. With his vast experience and network, I am
confident Thomas will propel ERA’s training arm to a higher level.”

“We are delighted to bolster our management
team with the addition of Thomas. We look forward to working closely with him
to improve our market position and elevate the calibre of our advisers, so that
they can achieve even greater success,” adds Doris.

Press
kit link:  https://www.dropbox.com/sh/ukutdelyi1h30dh/AAC8DmNU0-zDrJw89JwAcbcBa?dl=0