Medallia named LEADER in Report for Customer Feedback Management Platforms by Independent Research Firm

Medallia Experience Cloud receives one of the highest scores in strategy and market presence categories.

SINGAPORE – Media OutReach – 9 June 2021 – Medallia,
Inc. (NYSE: MDLA), the global leader in customer and employee experience, has
been recognised as a Leader in The Forrester Wave™: Customer Feedback Management Platforms, Q2
2021.

The global report
evaluated 12 service providers based on 33 criteria. Medallia was among the highest scoring vendors in the strategy
category, receiving the highest scores possible in execution and delivery on
roadmap, product vision and strategy, enterprise strategy, partner strategy,
and services strategy criteria.

Mr Greg Philiotis, SVP, Head
of International Industry Sales, Medallia, commented, “We will continue to do what
we do best in customer and employee experience management – helping our clients
engage meaningfully with stakeholders at all levels, using our proprietary and
scalable software-as-a-service platform – Medallia Experience Cloud™.”

Medallia
Experience Cloud™ uniquely fuses human and machine learning to reveal the most
relevant customer insights, and makes them actionable to every role across an
organisation. By integrating opinions with operational data, companies are
empowered to make smarter, more effective decisions.

Over the last seven years, Medallia’s operations in
APAC has grown significantly from a single market in Australia to five markets,
including New Zealand, Singapore, Korea, Japan.

Mr Philiotis added, “We are
very focused on turning signals into actions that drive growth. The team looks
forward to deepening our partnerships with clients in the region, by helping
them act at the speed of both employee and customer expectations.”