Qualtrics Announces Significant Expansion Plans to Support Customer Growth Across Asia Pacific and Japan

Company
to hire 1,200 employees across the region by 2024

 

5x
expansion of APJ workforce in response to growing demand for Qualtrics Experience
Management solutions

 

Qualtrics
has never been more relevant as businesses and governments design customer and
employee experiences for a post-pandemic world

 

Additional
investments include Qualtrics’ new data centre in Singapore and APJ headquarters
in Sydney

 

SYDNEY,
AUSTRALIA – Media OutReach – 2 June
2021 – Qualtrics,
(Nasdaq: XM), the world’s No. 1 Experience Management (XM) provider and creator
of the XM category, today announced plans to hire 1,200 new employees across
Asia Pacific and Japan (APJ). The company is investing in talent and scaling
its operations across the region – including opening a new headquarters in
Sydney and data centre in Singapore – as businesses and governments increasingly
turn to Qualtrics to help them deliver incredible customer, employee, brand,
and product experiences.

In today’s digital world – where
it is easier than ever for employees to switch jobs or customers to change
service providers – businesses and governments are choosing Qualtrics to help
them retain and engage employees, and find new customers while strengthening
relationships with the ones they already have. The Qualtrics Experience
Management Operating System enables customers to bring together all of their
experience data – what their customers and employees are telling them about
their company and brand – analyse it, and use workflows to take action.

“Organizations
around the world are in the middle of an experience transformation –– and there
is a massive market and category opportunity ahead of us,” said Zig Serafin,
CEO of Qualtrics. “We see this as some of the best organizations in the world –
like Standard Chartered, Clarins, Atlassian, and Mitsubishi Electric – are
using Qualtrics to retain and engage their employees, and to find new customers
and keep the ones they already have.”

 

“Experience
data is becoming the most valuable data within an organisation, and Qualtrics
has a 10-year head start in this market,” added Serafin. “The investments we’re
making today will help us grow across Asia Pacific and Japan, and ensure we
continue to help our customers build their next great customer, employee,
product, and brand experiences.”

 

“To help our customers succeed in this age of
experience transformation, Qualtrics is committed to continually investing in
and expanding our local operations. In the last year alone in Asia Pacific and
Japan, we have established teams in entirely new countries for the first time,
announced a new data centre, relocated to a larger regional HQ, and highlighted
our intention to rapidly scale our local team. As a result, Qualtrics continues
to lead the way in equipping businesses and governments with the tools,
services, expertise, and support needed to design new experiences for our
evolving world, and then continuously improve them,” said Brigid Archibald,
Managing Director for Qualtrics in APJ.

 

Iconic
Businesses Across APJ Succeed with Qualtrics

 

Businesses and governments across APJ are
turning to Qualtrics to design and improve the experiences they deliver,
including:

• Atlassian – Employee insights
  captured by Qualtrics are helping inform Atlassian’s Team Anywhere policy as
  the company redesigns the way it works for a post-pandemic world. By regularly
  capturing insights into how its 5,000+ global employees feel and the support
  and tools they need, Atlassian is able to make continuous improvements to its
  employee experience that drive business outcomes, such as talent acquisition
  and improved productivity. For more information click here.
• Standard Chartered – The
  Qualtrics Experience Management Operating System is a key enabler in Standard
  Chartered’s goal to grow its customer base in the coming years. The leading
  international bank is using customer feedback to proactively deliver superior
  experiences across every channel – in the branch, through the contact centre,
  and over digital platforms. Alongside this, Qualtrics is used for Standard
  Chartered’s global employee engagement program, enabling the company to listen
  at key moments across the employee lifecycle, segment insights, and distribute
  them to managers to act on in real time. For more information read here.
• Clarins – As the lines between physical and digital experiences continue to
  blur, leading international skincare brand Clarins is using Qualtrics to
  measure and understand its customer experience across in-store and online
  channels for 9 markets in Asia Pacific through a single platform. The ability
  of Qualtrics to help Clarins capture insights, identify opportunities, and act
  in real time to continually improve the customer experience has recently seen
  the program extended to EMEA. For more information read here.
• Mitsubishi Electric – Mitsubishi Electric will use Qualtrics to gauge employee
  engagement, observe, and understand shorter-term trends. With Qualtrics, the
  company will be able to regularly listen to the employee voice and create a
  workplace where they can grow and thrive. For more information read here.

Qualtrics Leads the Way with Experience Management in
APJ

With plans to add 1,200 new jobs
by the end of 2024, Qualtrics is increasing its investment in APJ to accelerate
the significant growth already achieved since launching in the region in 2015.

This includes a new addition to
the company’s data centre network in the region, with the opening of a new
location in Singapore in 2021 ensuring all governments and businesses across
Southeast Asia comply with data sovereignty and security requirements when
using Qualtrics. The company also moved to a new APJ HQ in Sydney at the
beginning of 2021 in preparation for the expansion, and in 2020 formally
launched operations in Hong Kong, South Korea, and India.

As part of this regional growth,
Qualtrics has made a number of new senior hires including the appointment of
Jason Laufer to Managing Director for ANZ, John Seo to Managing Director for
Korea, and Navneet Narula to Managing Director for India.

Through the expanded team and capabilities,
Qualtrics will provide customers with world-class support and services enabling
them to quickly and effectively discover and take action on the immediate and
evolving needs of customers, employees, and the wider market. Additionally,
customers will gain access to local and global industry leaders and XM
communities to share learnings and best practice, and receive breakthrough
research and benchmarks from the Qualtrics XM Institute.

 

Qualtrics is hiring for its seven offices – in
Australia, New Zealand, Southeast Asia, Japan, South Korea, India, and Hong
Kong – and all departments, including sales, professional services engineering,
operations, customer success, and marketing.

 

Additional
information

• For more information about careers at Qualtrics, visit
  qualtrics.com/careers/us/en
• For more information about what it’s like to work at Qualtrics, visit
  qualtrics.com/qualtrics-life/
• For more information about Qualtrics, visit qualtrics.com/au