More than 90 Local Enterprises Recognised by GS1 Hong Kong’s Consumer Caring Scheme 2020

70% Consumers Feel More Confident in Consumer Caring Companies

HONG KONG SAR – Media OutReach – 29 April 2021 – GS1 Hong Kong (GS1 HK) today announced the result
of the 10^th Consumer Caring Scheme, honouring 91 local companies for their
consumer-centric practices. 37% of the recognised companies are from cosmetics,
personal care and healthcare sectors, whereas household products and F&B
companies made up 23% and 20% of the total awardees respectively. This
highlights that despite the raging pandemic, many companies are still committed
to maintaining quality products and services in hope to thrive through the
crisis. Award presentation ceremony will be held on 10^th June 2021
at the S200 meeting room series in Hong Kong Convention and Exhibition Centre
after the GS1 HK Summit, where Dr. Bernard Chan, Under Secretary for Commerce
and Economic Development, will deliver a speech at the officiating session.

 

Since its inception 10 years ago, the
“Consumer Caring Scheme” has commended more than 150 companies that
demonstrated excellence in customer service. In 2021, more than half of the
companies (49 companies) received the endorsement for 5 consecutive years or
more – 12 companies were recognised for “10 Years”, 29 companies for “5+ Years”
and 8 companies for “5 Years”. This showed Hong Kong business community always pursues
consumer care as top priority by making continuous improvement to enhance customer
experience and satisfaction.

 

Commissioned by GS1 HK, a consumer survey conducted
by KANTAR Hong Kong (‘Consumer Survey’) revealed that 73% of the respondents feel
more confident in the companies with “Consumer Caring” logo. The result indicated
the Scheme’s high level of integrity and credibility, supported by strong trust
from the industry and public stakeholders. Being assessed based on the “4C”
principles and core values, including “Consumer Centric”, “Conforming to
Commitment”, “Championing Quality” and “Caring for Staff”, the recognised
companies are evaluated through field visits, interviews and the
above-mentioned Consumer Survey, with reference to the
internationally-acclaimed Efficient Consumer Response (ECR).  The assessment concludes companies’ service
and performance on consumer care. (Please refer to the Appendix for the
Recognised Companies)

 

Ms. Anna Lin, Chief Executive of GS1 HK
said, “I am pleased to see many new joint companies, such as suppliers of
personal protective equipment and healthcare products, not only set sights on
short-term benefits, but also consider customer centricity as the foundation to
sustaining business in the long-run. As the prospects of local sectors like
F&B and retail still look bleak in the current global economic woe,
‘Consumer Caring Scheme’ could essentially serve as an invaluable platform for
companies to advocate their commitment to product and service excellence, which
helps build consumer trust and positive brand image, paving way for them to
stand out in the market.”

 

Local business community has been proactively
embracing high level of service standards even in pandemic. 17 new joint consumer
caring companies have been selected this year, exceeding the number in the
previous edition. One Health, a brand founded by the former researchers from
the Institute for the Advancement of Chinese Medicine of the Hong Kong Baptist
University, is one of them. “Pledged to stringent production and monitoring processes,
our products have passed all safety tests set by world-class laboratories. We
always put our customers first and listen to their needs and feedback, at the
same time fostering positive environment for the community and the employees. The
‘Consumer Caring Company’ honour is a vote of confidence for our customers and
team, offering customers a peace of mind to buy and consume whilst empowering employees
to strive for excellence.” Ms. Carry Yu, the company’s Chief Executive Officer
remarked.

 

Crowned with the “10 Years Award”, Linson Global
Seafood Trading Ltd. has remained committed to first-rate customer service for
decades. Its General Manager Mr. Paul Lee said, “Having worked in seafood
wholesale business for years, the Consumer Caring title has driven us to strive
our best from time to time to supply clients with fresh, safe, high-quality seafood
at reasonable price, which help us secure a good industry reputation. We are
planning to extend our value chain to the retail sector to meet the market
demands, carrying forward the time-honoured heritage and service to
consumers.”

For further details, please visit our website:  https://www.gs1hk.org/industry-recognition/consumer-caring-scheme

Appendix

List
of recognised companies of Consumer Caring Scheme 2020

(in
alphabetical order by brand or company name)

10 Years Award
1	3M Hong Kong Ltd	7	Giormani
2	Autotoll Ltd	8	Linson Global Seafood Trading Ltd
3	Casablanca Hong Kong Ltd	9	Royal Medic (Holdings) Ltd
4	Cherry	10	Swire Coca-Cola HK
5	Chuan Chiong Co Ltd	11	ToolBox – a Gilman Group Company
6	Forewide Co (Retail) Ltd	12	Vitasoy International Holdings Ltd
5 Years + Award
1	AQ Bio Technology Group Ltd	16	Morita Biotech (HK) Co Ltd
2	Body-SOS	17	Nestlé Hong Kong Ltd
3	CATALO	18	Nu Life International (Asia) Ltd
4	Chan Yin Kee Co Ltd	19	Nu Skin Enterprises Hong Kong, LLC
5	Chow Tai Fook Jewellery Group Limited	20	Original Taste Workshop Ltd
6	Colgate-Palmolive (H.K.) Ltd	21	SINOMAX
7	CR Care Co., Ltd	22	Smartech
8	Danny Catering Service Ltd	23	Swipe (HK) Ltd
9	FrieslandCampina (Hong Kong) Ltd – FRISO	24	Taste of Asia Group Ltd
10	Harmonic Health Pharmaceutical Co Ltd	25	Tiger Mark (HK) Ginsengs Co Ltd
11	Health Aims Organic Functional Product Specialty Shop	26	Tung Chun Soy Sauce and Canned Food Co Ltd
12	Hongkong Post	27	Watsons Water
13	Hung Fook Tong Holdings Ltd	28	YesNutri
14	Luk Fook Holdings (International) Ltd	29	Yummy House International Ltd
15	Memorigin Watch Co Ltd
5 Years Award
1	eprint Group Ltd	5	The International Medical Co Ltd – Ricqles
2	Hair Again 2000	6	wishh!
3	Imperial Parking (Hong Kong) Limited	7	Wyeth (Hong Kong) Holding Company Limited
4	Mead Johnson Nutrition (HK) Ltd	8	You Beauty
Award Winners (of 2 or more consecutive years)
1	95 International Co Ltd – La Raine	16	Kopen Electrical Co., Ltd. – Ommi Care
2	Baa Baa Sheep Laundry	17	Kwok Kam Kee (HK) Ltd
3	Casa Republic (International) Limited – ITALO MODA	18	Lee Kum Kee
4	Chaisentomg Pharmaceutical Factory Ltd	19	Man Shun Cheong Enterprises Ltd
5	Come In Enterprises Co Ltd – HOMEI	20	MaxiPro (Asia) Ltd – Kakato Premium Pet Food
6	Crown Gas Stoves (Holdings) Co Ltd	21	Pricerite Home Ltd
7	CSL Mobile Limited	22	Purepro Water Hong Kong Limited
8	Deco Classic Ltd	23	Reckitt Benckiser Hong Kong Limited
9	DSG Energy Ltd	24	Tai Wo Tung Medicine Co Ltd
10	farmfresh330	25	Vitamin Boost Global Ltd
11	Imperial Enterprises Holdings Limited	26	Zhong An Ya (HK) Trading Ltd – U100
12	Kai Tak Cruise Terminal (managed and operated by Worldwide Cruise Terminals)	27	Zihua Embrocation
13	Kiwi House
New Awardees
1	Anderson Food Supply (Hong Kong) Co., Limited	10	Hong Yip Service Company Limited – Harbour North
2	Aqua Plus Company Limited – AQUA PRO+TECH	11	One Health International Limited – One Health
3	CGA (H.K.) Limited – DIREACH	12	Premier Living (Enterprises) Co., Ltd. – Beauty Online™
4	Classic Motor Service Ltd	13	Simply Satisfied International Limited – Souper
5	Cornerstone Renewable Energy Limited – SmartClassify	14	SYT Wellness
6	Everything Organic Ltd	15	Tenson Medicare Company Limited
7	Green World Pharmaceutical Limited	16	YHK Design Limited
8	Health Elite Club Ltd – Puerfons	17	Yick Fung Hong Cosmetic & Detergent Co., Ltd. – WayWay HK
9	International Warwick Limited – DoDoME