AXA Hong Kong and Macau stands with Employee Benefits customers in the new normal under COVID-19 by providing free new physical and mental protection

First in
Hong Kong to make “Benefits for Hospital Income (COVID-19)” a policy provision

launch a series of Mind Health Digital Tools and Dr@Live video consultation
service

HONG KONG
SAR – Media OutReach -
27 January 2021 – As the COVID-19 pandemic continues, AXA Hong Kong and Macau today announced the launch of
a series of free new physical and mental health protection and services for all
Employee Benefits customers, supporting corporates and their employees in this
critical time. They include:

–             
First in Hong Kong to make “Benefits
for Hospital Income (COVID-19)” a standard policy provision, upgrading the benefits of
policyholders with long-term protection for free

–             
Mind Health Digital Tools hosted on the “Emma by
AXA” app to take care of customers’ mental health

–             
“Dr@Live” which allows customers to have
video consultation with a doctor at home through the “Emma by AXA” app,
reducing the chance of infection due to overcrowding

 

We understand
that many of our customers’ businesses might have been affected by the pandemic,
therefore these additional protection and services are completely free of
charge. All eligible AXA Employee Benefits customers will automatically enjoy them.

 

Details of the
free new physical and mental health protection:

 

First-in-market — “Benefits for Hospital Income
(COVID-19)” as standard policy provision

AXA is the
first insurer in Hong Kong to incorporate “Benefits for Hospital Income (COVID-19)” into the standard provision
of Employee Benefits policy, providing customers with long-term protection. From
now on, if the insured employees or dependents of Employee Benefits
hospitalisation policy^[1] are admitted
to hospital in Hong Kong and Macau^{[2]due to COVID-19 infection, they will be protected with an additional
daily hospital cash benefit of HKD/MOP700 for a maximum of 45 days[3]
without waiting period.}

Mind Health Digital Tools on “Emma by AXA”

As the insurance
and holistic wellness partner to our customers, not only does AXA provide physical
health protection but we also take care of customers’ mental wellbeing. Faced
with all the pressures brought by the pandemic, it is inevitable to feel
anxious. Hence, AXA provides a series of complimentary Mind Health Digital Tools via the “Emma by AXA” app for the insured
employees^[4] of Employee
Benefits policy, including:

 

–             
Mental Health Guru — An interactive multimedia platform
on mental health education

–             
Moodgym — A scientifically-proven tool to help users
enhance resilience and prevent depression and anxiety

–             
Smiling Mind — A mindfulness meditation tool to help
bring balance to users’ everyday life

–             
Mind Charger — A mindfulness meditation tool
with selective modules guided by celebrity yoga instructor Margaret Chung. Users
can leverage Mind Charger to relax and unwind, strengthen their ability in problem
solving, boost positivity, build resilience and enhance their daily life by
making mindfulness a regular practice

Brand New “Dr@Live” video consultation service

“Dr@Live”
is jointly provided by AXA, UMP Healthcare Holdings Limited, Pedder Healthcare
Management Limited and Chiron Healthcare Group Limited. Insured employees or dependents
can login to the “Emma by AXA” app to have video consultation with a doctor with
just a few simple steps, minimising the chance of infection due to overcrowding.

 

Three key
features of “Dr@Live”:

 

• Diversified network doctor services — Apart from general practitioner
  (GP) service, Dr@Live provides as many as 8 specialist services, including Paediatrics,
  Infectious Diseases, Cardiology, Urology, Geriatrics, Rheumatology, General Surgery
  and Internal Medicine, to meet customers’ different medical needs
• Comprehensive care for different age
  groups — Infants as
  young as 14 days old can enjoy the services of “Dr@Live”
• Free follow-up consultation— If further face-to-face consultation is deemed necessary by the doctor,
  we will provide a free follow-up consultation within 24 hours after the Dr@Live
  video consultation 

 

“Dr@Live” together
with AXA’s exclusive “e-Prescription”
service bring comprehensive care to our customers.  After consultation via “Dr@Live”, not only can
customers choose to have the prescription medicine and referral letter delivered
directly to their homes or picked up at designated clinics, they can also order
extra quantity of prescription medicine through the “e-Prescription” service via
the “Emma by AXA” app, and easily collect the medicine at designated chain
pharmacies. This service is especially suitable for patients with chronic
diseases (e.g. diabetes and high blood pressure) with on-going medication need,
reducing the risk of medication discontinuation or infection under the pandemic.

Sally Wan,
CEO of AXA Hong Kong and Macau, said,
“AXA has taken the lead in launching various free protection and services to
fight the COVID pandemic with medical workers, SMEs and the general public
since early last year. As a leading Employee Benefits insurer in Hong Kong, AXA
understands that the pandemic has caused challenges to corporates and its
employees financially, physically and mentally.  We thereby offer an array
of complimentary new protection and services including the first in Hong Kong ‘Benefits
for Hospital Income (COVID-19)’ incorporated into the standard policy
provision, rather than just having it as a short-term offer.  Furthermore,
we understand that people would want to avoid crowds and queues at this time,
that is why we launch ‘Dr@Live’ to bring e-consultation services in both GP and
specialist to our customers via mobile devices. It is especially important to
keep a calm and optimistic attitude to fight the pandemic and we hope that our
suite of Mind Health Digital Tools can help our customers cope with the COVID
related uncertainties and challenges.”

The above information is for reference only. For details on
product features, content, terms and exclusions, please refer to the relevant
product leaflets.