DHL eCommerce Solutions doubles workforce and capacity in Malaysia

• New automated system in central hub will boost daily
  processing capacity by close to 125%
• Set to hire — workforce to more than double by the
  end of 2021
• The company is increasing the number of depots by
  42.5% from 40 in 2019 to 57 by the end of 2021

KUALA LUMPUR, MALAYSIA – Media OutReach – 9 December 2020 – In
Malaysia, DHL eCommerce Solutions, a division of Deutsche Post DHL Group (DPDHL
Group), has recorded triple digit revenue growth in the third quarter,
corroborating the tremendous growth of e-commerce in the region. Equally, the
number of parcels that DHL eCommerce Solutions has been processing monthly in Malaysia
has doubled to approximately 90,000 pieces per day from a year ago and is set
to double again to approximately 200,000 pieces per day once the central hub
facility in Puchong is automated in the first quarter of 2021.

The number of parcels that DHL eCommerce Solutions has been processing monthly in Malaysia has doubled from a year ago and is set to double again in the first quarter of 2021.

“Malaysia’s
e-commerce sector is expected to grow at 24.7%
in 2020 and will reach US$12.6 billion by 2024. This growth will only
accelerate post-pandemic as businesses, small and large, move and scale online,
and online shopping becomes increasingly second-nature to consumers,” said
Kiattichai Pitpreecha, CEO of DHL eCommerce Solutions Southeast Asia. “We’re bolstering
our network of depots across the country and investing in automation and
digitalization to increase capacity, enhance efficiency and provide a seamless
customer experience.”

DHL
eCommerce Solutions currently has 45 depots across Malaysia, which serve as
consolidation and distribution centers for the surrounding community. The
company added five new depots in 2020 and will be opening another 12 depots
over the next six months. To strengthen its last-mile services in Malaysia, DHL
eCommerce Solutions has also grown its retail service points to over 450 and
will soon be introducing a retail app for consumers to book, track and find
shipments, and deploying a chat-bot to facilitate inquiries.

Anil
Gautam, Managing Director of DHL eCommerce Solutions Malaysia added, “To deal
with the changing market dynamics and keep pace with the expansion, we are
actively recruiting with plans to increase our workforce by more than 60% by
end 2021. We see massive opportunities in the Klang Valley region but are
equally witnessing heightened activities in East Malaysia as online spending
increases. I’m confident that these investments into our people, technology and
network will position us well for the booming Internet economy that is driven
by a fast-growing, engaged, young and mobile-first wave of consumers.”

DHL
eCommerce Solutions has also tailored its nationwide network to provide sellers
and consumers with convenient pick-up and drop-off locations across Malaysia.
Catering specifically to the C2C and B2C e-commerce market where cash
capabilities and secure delivery are key, it has also introduced value-added
products such as cash on delivery with daily remittance, multi-piece deliveries
and One-Time-Password based Secure Delivery services.