HONG KONG SAR\u00a0–\u00a0Media OutReach<\/a>\u00a0– 1 November
\u00a0<\/p>\n FWD Insurance won nine awards at the Hong
FWD Insurance achieves a record-breaking
\u00a0<\/p>\n FWD has been focused on harnessing
\u00a0<\/p>\n Ken Lau<\/b>, FWD’s Managing Director of Greater
\u00a0<\/p>\n The HKIA is a reputable annual event
Appendix
Winning
\n <\/td>\n
<\/p>\n Category<\/u><\/p>\n
\n <\/td>\n
<\/p>\n Award<\/u><\/p>\n
\n <\/td>\n
Claims
<\/p>\n –\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0
<\/p>\n –\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0
\n <\/td>\n
<\/p>\n Outstanding
\n <\/td>\n
<\/p>\n Grand
\n <\/td>\n
FWD VHIS
\n <\/td>\n
<\/p>\n Outstanding
\n <\/td>\n
<\/p>\n Grand
\n <\/td>\n
Comprehensive
<\/p>\n Consumers
<\/p>\n –\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0
<\/p>\n –\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0
<\/p>\n –\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0
<\/p>\n –\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0
<\/p>\n For tied
<\/p>\n –\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0
\n <\/td>\n
<\/p>\n Excellence
\n <\/td>\n
<\/p>\n Top-3 Finalist<\/p>\n
\n <\/td>\n
Crisis
<\/p>\n \u00a0<\/p>\n
\n <\/td>\n
<\/p>\n Most
\n <\/td>\n
<\/p>\n Grand
\n <\/td>\n
VHIS
<\/p>\n \u00a0<\/p>\n
\n <\/td>\n
<\/p>\n Most
\n <\/td>\n
<\/p>\n Grand
\n <\/td>\n
FWD Tied
\n <\/td>\n
Lester
\n <\/td>\n
<\/p>\n Outstanding
\n <\/td>\n
<\/p>\n Grand
\n <\/td>\n
Steve
\n <\/td>\n
<\/p>\n Outstanding
\n <\/td>\n
<\/p>\n Grand
\n <\/td>\n
Freddy
\n <\/td>\n
<\/p>\n Outstanding
\n <\/td>\n
<\/p>\n Top-3 Finalist<\/p>\n
\n <\/td>\n
Koobee
\n <\/td>\n
<\/p>\n Outstanding
\n <\/td>\n
<\/p>\n Grand
\n <\/td>\n
\u00a0<\/p>\n Appendix 2: Details of the Awards won by
Outstanding Claims Management<\/b> – FWD won this award for the lightning
Outstanding Integrated Marketing
Excellence in Digital Transformation<\/b> \u2013 FWD clinched this award for its
Most Innovative Product\/Service Award -
Most Innovative Product\/Service Award -
HONG KONG SAR\u00a0–\u00a0Media OutReach\u00a0– 1 November
2021 – FWD Insurance (‘FWD’) broke its record by winning nine awards at the Hong
Kong Insurance Awards (‘HKIA’) 2021, including seven grand awards and
two top-three finalist awards (see Appendices 1 & 2), making it the most awarded insurer with the
greatest number of grand awards. \u00a0 FWD …<\/p>\n","protected":false},"author":1,"featured_media":18500,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[60],"tags":[],"_links":{"self":[{"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/posts\/18499"}],"collection":[{"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/comments?post=18499"}],"version-history":[{"count":0,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/posts\/18499\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/media\/18500"}],"wp:attachment":[{"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/media?parent=18499"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/categories?post=18499"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/tags?post=18499"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n2021 – FWD Insurance (‘FWD’) broke its record by winning nine awards at the Hong
\nKong Insurance Awards (‘HKIA’) 2021, including seven grand awards and
\ntwo top-three finalist awards (see Appendices 1 & 2), making it the most awarded insurer with the
\ngreatest number of grand awards. <\/p>\n![](\"https:\/\/images.media-outreach.com\/Thumb\/500x0\/192264\/FWD1.jpg#image-192264\")
<\/p>\n
\nKong Insurance Awards 2021, including seven grand awards and two top-three
\nfinalist awards, for elevating the customer experience with digitalisation,
\ninnovation, and outstanding services.<\/p>\n![](\"https:\/\/images.media-outreach.com\/Thumb\/500x0\/192271\/FWD2.jpg#image-192271\")
\u00a0<\/p>\n
\nwin, making it the most awarded insurer also with the greatest number of grand
\nawards.<\/p>\n
\ntechnology to boost performance and improve the customer experience with its integrated
\nsuite of claims and digital solutions, and its offerings of revolutionary health
\nprotection through its market-leading Voluntary Health Insurance Scheme (‘VHIS’)
\nseries and critical illness coverage. FWD’s remarkable wins were also a
\nrecognition of its success in fostering a culture of excellence among tied
\nagency teams and future leaders, and playing an engaging role in the community through
\na diverse range of promotional and activation initiatives.<\/p>\n
\nChina and Hong Kong CEO<\/b>, said, “These prestigious awards are a momentous
\ntribute to our team’s unrelenting efforts and outstanding achievements across
\nthe board. This recognition inspires us to keep up the momentum and keep innovating,
\nleveraging technology for speed and convenience, and creating opportunities as
\nwe continue changing the way people feel about insurance.”<\/p>\n
\norganised by the Hong Kong Federation of Insurers to raise standards across the
\ninsurance industry by acknowledging leading performance and innovation.<\/p>\n
\n1 \u2013 List of FWD Insurance’s Wins<\/u><\/b><\/p>\n\n\n
\n
<\/p>\n
\n items<\/u><\/p>\n
<\/p>\n
<\/p>\n
\n <\/tr>\n\n
<\/p>\n
\n service:<\/p>\n
\n FWD Moment’s AI assessment engine<\/p>\n
\n Claims Ambassadors <\/p>\n
<\/p>\n
\n Claims Management Award<\/p>\n
<\/p>\n
\n Award<\/p>\n
\n <\/tr>\n\n
<\/p>\n
\n promotional campaign – Better coverage, more comprehensive protection <\/p>\n
<\/p>\n
\n Integrated Marketing Strategies Award<\/p>\n
<\/p>\n
\n Award<\/p>\n
\n <\/tr>\n\n
<\/p>\n
\n suite of digital service platforms:<\/p>\n
\n facing:<\/p>\n
\n Agent Assist \u2013 Servising platform for tied agents to better serve
\n customers<\/p>\n
\n FWD MAX engagement platform <\/p>\n
\n FWD digital one-stop direct purchase platform<\/p>\n
\n FWD Moments service app<\/p>\n
\n agents’ use: <\/p>\n
\n SMART \u2013 New insurance policy application platform<\/p>\n
<\/p>\n
\n in Digital Transformation Award<\/p>\n
<\/p>\n
\n <\/tr>\n\n
<\/p>\n
\n OneCover Prime<\/p>\n
<\/p>\n
\n Innovative Product\/Service Award – Life Insurance (Health)<\/p>\n
<\/p>\n
\n Award <\/p>\n
\n <\/tr>\n\n
<\/p>\n
\n Series – vCANsurance and vPrime<\/p>\n
<\/p>\n
\n Innovative Product\/Service Award – Voluntary Health Insurance Scheme<\/p>\n
<\/p>\n
\n Award <\/p>\n
\n <\/tr>\n\n
<\/p>\n
\n Agency<\/p>\n
\n <\/tr>\n\n
<\/p>\n
\n Lee<\/b>, Chief
\n Regional Director<\/p>\n
<\/p>\n
\n Agent of the Year<\/p>\n
<\/p>\n
\n Award<\/p>\n
\n <\/tr>\n\n
<\/p>\n
\n Lo<\/b>, Senior Branch
\n Manager<\/p>\n
<\/p>\n
\n Community Intermediary of the Year<\/p>\n
<\/p>\n
\n Award<\/p>\n
\n <\/tr>\n\n
<\/p>\n
\n Tse<\/b>, Branch
\n Manager<\/p>\n
<\/p>\n
\n Community Intermediary of the Year<\/p>\n
<\/p>\n
\n <\/tr>\n\n
<\/p>\n
\n Lau<\/b>, Branch
\n Manager<\/p>\n
<\/p>\n
\n Young Professional of the Year – Intermediary<\/p>\n
<\/p>\n
\n Award<\/p>\n
\n <\/tr>\n<\/tbody>\n<\/table>\n
\nFWD Insurance in 2021<\/u><\/b>
\nspeed at which claims are paid out through its claims processing engine, as
\nwell as the personalised Claims Ambassador service that provides dedicated
\nclaims support when customers need it.<\/p>\n
\nStrategies<\/b> – It recognised
\nFWD’s holistic Voluntary Health Insurance Scheme (‘VHIS’) marketing campaign,
\nwhich sparked a city-wide conversation about VHIS products through a
\ncustom-made TV drama, a multi-media advertising campaign, public relations
\nactivation and social engagement stories and videos.<\/p>\n
\ncomprehensive suite of digital service platforms, which offer a simpler,
\nfaster, and smoother user journey while enhancing service quality, purchase
\nexperience and engagement. <\/p>\n
\nLife Insurance (Health)<\/b> \u2013 FWD’s Crisis OneCover Prime won as a one-stop critical illness
\nprotection plan with pioneering rehabilitation and emotional support that extends
\nto dementia. Its future-proof protection covers both defined and unknown
\ndiseases based on severity.<\/p>\n
\nVoluntary Health Insurance Scheme <\/b>\u2013 FWD’s vCANsurance and vPrime prevailed in this
\ncategory with their comprehensive coverage and designs that maximise claimable
\nbenefits, such as vCANsurance’s “per disability per policy year” claims
\nmechanism, and vPrime’s waiver of deductibles for designated crises, and their
\nremoval of sub-limits on basic benefit items. The plans go beyond the VHIS
\nscope and financial support with consultation and rehabilitation services. <\/p>\n<\/p><\/div>\n\n
Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"