HONG KONG SAR –\u00a0Media OutReach<\/a>\u00a0– 21 October 2021 –\u00a0Today, Manulife Hong Kong<\/a>
Manulife Hong Kong today announced the launch of its holistic ‘Medical Professional Support Service’ and the strategic partnership with CUHK Medical Centre. Present at the media briefing were (from left to right): Dr. Aggie Ngan, Chief Medical Officer, Manulife Hong Kong; Mr. Wilton Kee, Chief Product Officer and Head of Health, Manulife Hong Kong; Dr. Fung Hong, Chief Executive Officer, CUHK Medical Centre; and Dr. Jacqueline Choi, Medical Director, Business Development, CUHK Medical Centre.<\/p>\n Cancer is a major health
An
“Manulife places customers’
Dr. Fung Hong, Chief Executive
\u00a0<\/b><\/p>\n CUHKMC
To upskill
\u00a0<\/b><\/p>\n Pre-approval cashless services
Under the strategic partnership, CUHKMC is a new
\u00a0<\/p>\n CUHKMC is also now part of Manulife Hong Kong’s
\u00a0<\/p>\n For more details about the holistic ‘Medical
\u00a0<\/b><\/p>\n [1]<\/sup> Eligible
[4]<\/sup> The service scope covers inpatient and day-patient for
\nannounced the launch of a new holistic ‘Medical Professional Support Service’<\/b>
\nfor customers diagnosed with cancer or suspected cancer. Manulife customers with
\nselected medical plans[1]<\/sup> can
\nnow have their cases reviewed by dedicated, in-house healthcare
\nprofessionals or qualified nurses. This team will be uniquely placed
\nto aid customers throughout the medical treatment process, providing personalized
\ncare and professional support, follow ups on claims-related matters and
\npre-approval services, and recommendations on medical service providers based
\non their needs. <\/p>\n![](\"https:\/\/images.media-outreach.com\/Thumb\/500x0\/189030\/man.jpg#image-189030\")
<\/p>\n
\nthreat in Hong Kong. According to the latest statistics from Hospital Authority,
\nnew cancer cases reached a record high of 35,082 in 2019[2]<\/sup>,
\nan increase of 35% over the past decade. Cancer also accounted for 31% of all
\ndeaths in Hong Kong in 2019[3]<\/sup>. Through the new holistic ‘Medical
\nProfessional Support Service’ and expanded healthcare network, Manulife Hong Kong will help customers better
\nunderstand their diagnoses and treatment options thereby enabling more informed
\ndecisions. <\/p>\n
\nimportant feature of the new
\nservice is underpinned by Manulife Hong Kong’s strategic partnership
\nwith CUHK Medical Centre (CUHKMC). The joint initiative will further enhance
\nManulife Hong Kong’s health offering, giving customers priority access to oncologists
\nat CUHKMC for a one-time, free independent medical consultation. CUHKMC
\nis Manulife Hong Kong’s first partner for an independent medical consultation initiative
\non critical oncology.<\/p>\n
\nhealth protection needs at the core of the business.
\nThis expansion
\nof our healthcare service offering reaffirms our ongoing commitment to making peoples’
\nlives better with the most suitable care throughout every step of their cancer
\ntreatment and recovery. The partnership with CUHKMC and the broadening of
\nManulife Hong Kong’s in-house capabilities will create more empathetic,
\nholistic, and convenient experiences for our customers,”
\nsaid Wilton Kee, Chief
\nProduct Officer and Head of Health, Manulife Hong Kong.<\/p>\n
\nOfficer of CUHKMC, said, “CUHK Medical Centre is a non-profit, private teaching
\nhospital wholly owned by The Chinese University of Hong Kong. We are dedicated
\nto offering quality, affordable and transparent healthcare services through our
\nprofessional medical team, with our state-of-the-art technologies and equipment.
\nWe are delighted to partner with Manulife, a like-minded insurer which focuses on
\nhealth. This is an important partnership with one of Hong Kong’s major health
\ninsurers that will enable patients to improve their treatment journey by
\nconsulting with our oncologists and making use of what we offer.”<\/p>\n
\noffers customized training to upgrade agency knowledge on healthcare<\/b> <\/b>
\nManulife agents with relevant and up-to-date healthcare knowledge, CUHKMC will deliver
\na series of customized training sessions, equipping them with the proficiency
\nand expertise to provide the best possible care to their customers. Themes
\ncovered will include fundamental medical knowledge, trends of various diseases
\nand advancements in medicine.<\/p>\n
\nexpanded to CUHKMC to offer extra convenience <\/b><\/p>\n
\naddition to Manulife Hong Kong’s expanding cashless service partner network
\nproviding various offerings to both Manulife’s individual and group medical
\nmembers[4]<\/sup>. The
\nservice provides pre-approvals as well as cashless credit facilities for
\nhospitalization and outpatient treatments[5]<\/sup>.
\nCustomers are not required to pay up front, and the billing will be directly
\nsettled by Manulife. <\/p>\n
\nCashless Day Surgery eService network. The eService is the market’s first fully
\ndigitized cashless service for day surgeries, and will enable eligible Manulife
\nmedical insurance customers to enjoy quick and convenient pre-approvals for colonoscopy and gastroscopy (OGD)
\nday procedures
\nat CUHKMC. <\/p>\n
\nProfessional Support Service’, please refer to Manulife’s
\nwebsite<\/a>.<\/p>\n
<\/p>\n
\n
\ncustomers include insured persons of the following medical plans without
\nrelevant exclusions: Manulife Supreme VHIS Flexi Plan, ManuMaster Healthcare
\nSeries\/Benefit and ManuShine Healthcare Series\/Benefit. To be eligible, the
\neligible medical policy must have been in-force for more than 2 years.<\/p>\n<\/div>\n
\nManulife’s
\nindividual members, and inpatient and outpatient for group medical
\nmembers respectively.<\/p>\n<\/div>\n