HONG KONG SAR –\u00a0Media OutReach<\/a>\u00a0–\u00a028
\u00a0<\/p>\n The ranking survey was completed by collecting responses from more than
\u00a0<\/p>\n Laurence Luk<\/b>, Director of Sales and Marketing, FWD General
\u00a0<\/p>\n *A commissioned study
\u00a0<\/i><\/p>\n Forrester Research does not
HONG KONG SAR –\u00a0Media OutReach\u00a0–\u00a028
September 2021 – FWD General
Insurance has topped the Customer Experience Index (CX Index) for two consecutive
years in the latest 2020 ranking conducted by Forrester Consulting*. The study focused
on the quality of customer experience among brands in Hong Kong’s general
insurance market. \u00a0 The ranking survey was completed …<\/p>\n","protected":false},"author":1,"featured_media":17762,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[60],"tags":[],"_links":{"self":[{"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/posts\/17761"}],"collection":[{"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/comments?post=17761"}],"version-history":[{"count":0,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/posts\/17761\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/media\/17762"}],"wp:attachment":[{"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/media?parent=17761"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/categories?post=17761"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/tags?post=17761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nSeptember 2021 – FWD General
\nInsurance <\/a>has topped the Customer Experience Index (CX Index) for two consecutive
\nyears in the latest 2020 ranking conducted by Forrester Consulting*. The study focused
\non the quality of customer experience among brands in Hong Kong’s general
\ninsurance market. <\/p>\n![](\"https:\/\/images.media-outreach.com\/Thumb\/500x0\/179914\/FWD-background-lobby.jpg#image-179914\")
<\/p>\n
\n1,400 customers on insurance brands, which were then evaluated by a third-party
\npanel. Customers were asked to rate the brands according to various key customer
\nexperience drivers such as customer service, financial consultants, procedure,
\ncommunication, digital channel, product, “respects me as a customer”, and
\nCOVID-19 response.<\/p>\n
\nInsurance, said, “It’s incredibly rewarding for our relentless focus on
\ncustomer experience to be acknowledged by Forrester, and ultimately by
\ncustomers. We’re committed to delivering a best-in-class customer experience to
\nmake sure our customers are covered, especially during these challenging times.”<\/p>\n
\nconducted by Forrester Consulting leveraging the CX Index\u2122 framework, December
\n2019 and November 2020.<\/i><\/p>\n
\nendorse any company included in any CX Index\u2122 report and does not advise any
\nperson to select the products or services of any particular company based on
\nthe ratings included in such reports.<\/i><\/p>\n<\/p><\/div>\n\n
Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"