- \n
- Digital
\ncustomer platform myDHLi now also includes road transport via DHL Freight<\/b><\/li>\n- New features
\nand functionalities presented at the first myDHLi Digital Summit hosted by DHL<\/b><\/li>\n<\/ul>\nSINGAPORE –\u00a0Media
\nOutReach<\/a>\u00a0–\u00a011 May 2021\u00a0<\/b>–\u00a0<\/b>DHL
\nGlobal Forwarding, Freight (“DHL”), the leading international freight
\nspecialist division of Deutsche Post DHL Group, has today announced new features and greater functionality
\nfor myDHLi, coinciding with the digital platform’s first anniversary. After a
\nsuccessful launch of myDHLi, DHL has expanded the global availability of the
\nplatform from eight to 62 countries. In addition, online bookings and sales
\nrose by +56% (yoy Q1\/2020 to Q1\/2021). <\/p>\n![](\"https:\/\/release.media-outreach.com\/release.php\/Images\/Thumb\/500x0\/149437\/myDHL.jpg#image-149437\")
<\/p>\n\u00a0<\/p>\n
“For us, myDHLi
\ntranslates digitalization into customer-centricity. That’s why we put an
\nenormous amount of work in the roll-out. Customers can easily book shipments
\nthrough the platform that follows modern design principles while having full
\ncontrol over the quotes with 360-degree visibility. By the end of 2020 we had
\n1,000 customers on the platform. Now, just four months later, we have reached a
\nnew high with 3,000 customers spread across 62 countries using myDHLi as of
\ntoday,” says Tim Scharwath, CEO DHL Global Forwarding, Freight. “In light of
\nthis successful launch to market, we will continue to expand the platform by
\nadding more languages over time.”<\/p>\n\u00a0<\/p>\n
The
\nexpansion comes along with improvements to existing functionalities, for
\nexample, the integration of a “save and
\nedit” option and new services such as myDHLi Reports to increase
\nshipment transparency. In addition, for the first time, the platform is now
\navailable for road freight customers, with the roll-out starting in Turkey. To address
\nthe success of these innovations, there will be an annual myDHLi Digital Summit,
\nwith the first event launched at the DHL Innovation Center in Troisdorf. <\/p>\n\u00a0<\/p>\n
With a “customer-first”
\napproach, the Quote + Book functionality offers improved usability based on user
\nbehaviour analysis and modern design principles. Customers can save at any
\npoint and resume later during offer validity. This means that, should key
\ndetails not yet be available at the beginning of the booking process, it is
\neasy to pick back up at a later point to complete. As well as improving
\nusability, the platform offers with myDHLi Reports a new feature that provides full
\nvisibility of past and current shipment data for further detailed analysis. <\/p>\n\u00a0<\/p>\n
“As a
\nleader in the industry, our customers look to us not only for superior
\nforwarding solutions, but equally expect an overall exceptional shipping
\nexperience. With myDHLi, we have elevated the customer experience by providing
\ncomplete visibility and automating processes, thus taking the guesswork and
\nunnecessary manual steps out of their workflow. I am delighted that the
\nfeedback from our customers in Asia Pacific has been encouraging, as we
\ncontinue to improve the platform to meet their needs,” said Kelvin Leung, CEO,
\nDHL Global Forwarding Asia Pacific. <\/p>\n\u00a0<\/p>\n
All improvements
\nto the platform follow defined guiding principles for the further development
\nof myDHLi. This includes 360-degree visibility of shipments
\nfrom start-to-finish, no matter which stage the shipment is at, a multi-channel
\napproach, so that all information is available combined in one place, regardless
\nof which channel a customer uses, and a signaling action process, so that
\ncustomers can always see where to focus their attention. What’s more, built-in popular social media features like Follow
\n+ Share simplify communications along the supply chain by enabling customers to
\nexchange information with their own clients, colleagues, and suppliers.<\/p>\n\u00a0<\/p>\n
myDHLi was
\nsuccessfully launched a year ago, setting a new benchmark in an industry much
\nrooted in analog processes. The platform is characterised by a modular
\nstructure, allowing subscribers to conveniently personalise their portal. Customers
\ncan choose whether they only use the Quote + Book functionality to compare
\navailable options and directly book one of the logistics services. They can also
\naccess shipment tracking, document management or myDHLi Reports and myDHLi Analytics,
\nwhich with the latest update now also provides insights into transit times and cost
\nper unit. By adding road freight shipments, myDHLi can satisfy even more
\ncustomers in the future, making it the one-stop platform for all DHL Global
\nForwarding, Freight customers. In addition, DHL’s sustainability efforts are
\nintegral to the platform. Since January 2021, DHL Global Forwarding is reducing the carbon emissions of all
\nless-than-container load (LCL) ocean freight shipments with sustainable marine
\nbiofuels – at no additional cost for the customer. For all other transport
\nmodes an offsetting option or neutralisation of CO2 emissions via biofuels can
\nbe selected if preferred.<\/p>\n\u00a0<\/p>\n
Digitalisation
\nis one of the strategic pillars at DHL Global Forwarding, Freight, and to
\nfurther drive developments in this area for the logistics industry, the myDHLi
\nDigital Summit was established and will now take place annually. Besides presenting
\ninnovations around myDHLi, this event will continue to create a unique
\nopportunity to drive the progress of digital transformation in logistics, in
\nline with Deutsche Post DHL Group’s strategy “Delivering Excellence in Digital
\nWorld”.<\/p>\n\u00a0<\/span><\/p>\n
You can find the press release for download as well as further
\ninformation on dpdhl.com\/pressreleases<\/a><\/p>\n - New features