\n<\/p>\n
\n Singapore\u2019s national postal service improves listening capabilities to drive rapid and targeted improvements <\/p>\n
SINGAPORE –\u00a0Media OutReach<\/a>\u00a0-
Two of the top consumer behaviours expected to
SingPost will collect feedback across the entire
Working with Qualtrics Partner Network member
“After 12 months of unprecedented disruption and
For more information about Qualtrics visit qualtrics.com\/<\/a>au<\/a>.<\/p>\n [1]<\/sup><\/sup><\/a>
Singapore\u2019s national postal service improves listening capabilities to drive rapid and targeted improvements SINGAPORE –\u00a0Media OutReach\u00a0-
15 April 2021 –\u00a0Qualtrics
(Nasdaq: XM),
the world’s No. 1 Experience Management (XM) Platform and creator of the XM
category, today announced that Singapore Post Limited (SingPost), Singapore’s
national postal service provider and pioneer of international eCommerce
logistics, has …<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[60],"tags":[],"_links":{"self":[{"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/posts\/14062"}],"collection":[{"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/comments?post=14062"}],"version-history":[{"count":0,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/posts\/14062\/revisions"}],"wp:attachment":[{"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/media?parent=14062"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/categories?post=14062"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/tags?post=14062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n15 April 2021 –\u00a0Qualtrics
\n(Nasdaq: XM),
\nthe world’s No. 1 Experience Management (XM) Platform and creator of the XM
\ncategory, today announced that Singapore Post Limited (SingPost), Singapore’s
\nnational postal service provider and pioneer of international eCommerce
\nlogistics, has chosen Qualtrics CustomerXM\u2122 to identify and implement the
\nactions the organisation can take to improve customer experience in a
\npost-COVID-19 world.<\/p>\n
\n
<\/p>\n
\ncontinue after the pandemic are changing customer needs and an increasing
\ndemand for online shopping.[1]<\/sup><\/sup><\/a>
\nHaving experienced a 40 per cent year-on-year surge in e-commerce deliveries in
\n2020, SingPost will use Qualtrics to capture insights helping the business
\ncreate the fast, resilient, and reliable delivery systems customers are
\nincreasingly demanding in Singapore and across the globe.<\/p>\n
\n
<\/p>\n
\ncustomer journey – including online, in-branch, and at delivery – to
\ncontinually understand how behaviours and preferences are evolving in
\nreal-time. The insights will enable SingPost to rapidly redesign and improve
\nits customer experience for current needs and expectations.<\/p>\n
\n
<\/p>\n
\nKantar, SingPost will use the Qualtrics solution to create a scalable listening
\nplatform. The deep analytic capabilities offered by Qualtrics will enable
\nSingPost to understand qualitative and quantitative feedback in real-time, and
\nsegment data by different customer types and channels to drive rapid and
\ntargeted improvements.<\/p>\n
\n
<\/p>\n
\nchange, in Singapore and across the globe we are seeing a new type of customer
\nappear with different behaviours, preferences, and attitudes. This change is happening
\nat a time when businesses and governments succeed or fail based on the
\nexperiences they provide, meaning the ability to rapidly listen, understand,
\nand act on customer feedback is key. The capabilities and support provided by
\nQualtrics will help SingPost build and cultivate the experience-centric
\nbusiness needed to succeed in fast-moving markets,” said Mao Gen Foo, Head of
\nSoutheast Asia, Qualtrics.<\/p>\n
\n
<\/p>\n
\n
\nhttps:\/\/www.mckinsey.com\/business-functions\/strategy-and-corporate-finance\/our-insights\/how-covid-19-has-pushed-companies-over-the-technology-tipping-point-and-transformed-business-forever?action=download<\/p>\n<\/div>\n<\/div><\/div>\n\n
Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"