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\n Annual report finds engagement drivers shifted in 2020 <\/p>\n
KUALA LUMPUR, MALAYSIA\u00a0–\u00a0Media
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According to the 2021 Malaysia Employee Experience Trends Report<\/a>, feeling
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In contrast, last year’s engagement drivers were receiving recognition for good work, seeing a clear link between work
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Employee engagement in
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Despite the challenges faced by businesses and government in 2020,
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Well-being, which is an important contributor to overall EX, continues
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Two-thirds (65%) of employees in Malaysia rated their overall well-being
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Lauren Huntington, EX Solutions Strategy, Qualtrics Southeast Asia,
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Uncovering the experience
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According to the Qualtrics study, 93% of employees believe it’s
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“While it’s pleasing to see employers listening to their teams, the
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“The business impact of listening and acting on feedback is huge. When
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About the study<\/b><\/p>\n
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The 2021 Global Employee Experience Trends Report examined more than
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To download the full 2021 Global Employee Experience Trends Report,
\nOutReach<\/a>\u00a0– 23 March 2021 – New research released today by Qualtrics<\/a>
\n(Nasdaq: XM), the leader in employee experience (EX) and\u00a0creator of the
\nexperience management (XM) category, has revealed significant shifts to the
\ndrivers of employee engagement in Malaysia in 2021. <\/p>\n
\n
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\n
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\nthat my career goals can be met<\/i> and being
\nproud of the company’s efforts to have a positive impact on the world<\/i>
\nemerged as the top two drivers of employee engagement. Confidence in senior leadership to make the right decisions<\/i>, feeling a sense of purpose from work<\/i>,
\nand feeling a sense of belonging<\/i>
\nrounded out the top five.<\/p>\n
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\nand strategic objectives, opportunities for learning and development, manager
\nsupport in career development, and confidence in senior leadership to make the
\nright decisions<\/i>.<\/p>\n
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\nMalaysia increased<\/b><\/p>\n
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\noverall levels of employee engagement in Malaysia increased to 67% in 2020,
\nfrom 54% in 2019. This is in line with the global average, which rose 13% in
\nthe last year (66% vs. 53%). Intent
\nto stay with an organisation three years or more was 71%.<\/p>\n
\n
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\n
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\nto be a priority for workers and is predicted to be a key trend for
\norganisations in 2021. A sense of belonging is of particular importance in the
\ncontext of well-being. Employees who feel like they belong are almost 5x more
\nlikely to rate their well-being favourably than those who feel like they don’t
\nbelong (78% vs. 16%). <\/p>\n
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\nas favourable, which is just under the global average of 67%. <\/p>\n
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\nsaid: “2020 irreversibly changed the working world, and globally we saw
\nengagement drivers shift considerably last year. As businesses and governments
\nlook forward to 2021 we expect to see these engagement drivers evolve once
\nagain as restrictions continue to change. To ensure teams are provided with the
\nsupport and services they need in fast changing situations it is critical
\nleaders are able to understand how emerging trends are reshaping the workplace,
\nand what they can do to design and improve employee experience.” <\/p>\n
\n
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\n
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\ngap<\/b><\/p>\n
\n
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\nimportant their company listens, with 80% saying they have the opportunity to
\nfeedback. However, only 34% say their company acts on feedback well.<\/p>\n
\n
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\nstudy outlines the critical importance of acting on feedback. There is no one
\nsize fits all approach to improving the employee experience. By capturing
\nresponses from their teams across the entire employee lifecycle and in key
\nmoments that matter, businesses are able to design improved experiences.” <\/p>\n
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\norganisations do take action, scores increase across employee engagement (90%),
\nwellbeing (87%) and intent to stay (87%),” said Huntington.\u00a0 <\/p>\n
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\n11,800 full-time employees across 20 different countries around the world, to
\nfind out what’s changed in employee experience, and what is driving employee
\nengagement in a post-COVID world. 292 respondents polled were from Malaysia. <\/p>\n
\n
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\n
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\nplease\u00a0click here<\/a>.\u00a0<\/p>\n
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