KUALA LUMPUR, \u00a0<\/p>\n Helping organizations to \u00a0<\/p>\n Kincentric Best Employers \u00a0<\/p>\n This year, five \u00a0<\/p>\n Reflecting on Kincentric \u00a0<\/i><\/p>\n Standing ‘head and \u00a0<\/p>\n “We first joined \u00a0<\/p>\n American Express won \u00a0<\/p>\n Lai says, “Our first focus \u00a0<\/p>\n “<\/a>When we moved to work from home \u00a0<\/p>\n Recognizing the \u00a0<\/p>\n The company also provided \u00a0<\/p>\n With a young workforce \u00a0<\/p>\n “We recognized that we \u00a0<\/p>\n Despite having achieved \u00a0<\/p>\n Lai concludes, “We are KUALA LUMPUR, MALAYSIA –\u00a0Media OutReach\u00a0– 13 January 2021 –\u00a0In a new normal that is constantly changing and transforming, people are at the heart of an organization’s continuity and success more than ever before. Events of the past year have shown how critical engaging employee experiences are in driving performance as organizations dug deep to draw …<\/p>\n","protected":false},"author":1,"featured_media":11147,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[60],"tags":[],"_links":{"self":[{"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/posts\/11146"}],"collection":[{"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/comments?post=11146"}],"version-history":[{"count":0,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/posts\/11146\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/media\/11147"}],"wp:attachment":[{"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/media?parent=11146"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/categories?post=11146"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eodishasamachar.com\/en\/wp-json\/wp\/v2\/tags?post=11146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nMALAYSIA –\u00a0Media OutReach<\/a>\u00a0– 13 January 2021 –\u00a0In a new normal that is constantly
\nchanging and transforming, people are at the heart of an organization’s
\ncontinuity and success more than ever before. Events of the past year have
\nshown how critical engaging employee experiences are in driving performance as
\norganizations dug deep to draw strength, inspiration and ideas.\u00a0 <\/p>\n![](\"https:\/\/release.media-outreach.com\/release.php\/Images\/Thumb\/500x0\/117250\/Article-1-Visual.jpg#image-117250\")
<\/p>\n
\nput their people at the center of performance is Kincentric, a Spencer Stuart
\ncompany with a unique approach to human capital. With decades of expertise in
\nculture and engagement, leadership assessment and development, and HR and talent
\nadvisory services, Kincentric helps organizations to be the best in the
\nbusiness through the Kincentric Best
\nEmployers program<\/a>.<\/p>\n
\nis a leading employer benchmarking program which measures and recognizes
\nextraordinary employers who demonstrate workplace excellence. For 20 years, the
\nKincentric Best Employers program has recognized leading employers across the
\nworld who are committed to realizing great workplace experiences with the
\nKincentric Best Employers certification, backed by over 50 years of employee
\nresearch and a global database of over 15 million employees. Selected by an
\nindependent panel of judges, these organizations are leading the way in aspects
\nthat are crucial for success — employee engagement, agility, engaging
\nleadership and talent focus. \u00a0<\/p>\n
\norganizations were awarded the Kincentric Best Employers in Malaysia, selected
\nby a 3-person judging panel composed of industry-leading HR professionals. <\/p>\n
\nBest Employers in Malaysia 2020, judge Dato’ Tharuma Rajah who is also founder
\nand CEO of Garage Analytics commented how “the recent pandemic has proven with
\nempirical evidence that employee engagement is critical during tough times. The
\n‘X’ factor is senior leadership and people managers who create the motivational
\nenergy that compels employees to action even when they are working remotely. We
\nhave seen how various companies have done engagement practices in a very
\ninnovative and creative manner which had a positive impact on their business
\nresults.”\u00a0\u00a0 <\/p>\n
\nshoulders’ above the rest in this year’s program is Kincentric Best of the Best
\nEmployer in Malaysia 2020, American Express Malaysia. The global services company
\nwas also inducted into Kincentric Best Employers in Malaysia Hall of Fame, after
\nwinning the Best Employer in Malaysia for the 10th<\/sup> consecutive year.<\/p>\n
\nKincentric Best Employers program in 2005 as we were interested in the program
\nstructure and learnings it could offer. Through the years, this program has not
\nonly helped us gain valuable insight into how colleagues feel about our people
\npractices, it has also helped us acquire external perspective through knowledge
\nsharing and best practices. Being included in Kincentric Best Employers in
\nMalaysia Hall of Fame is an incredible validation of our relationship with our
\ncolleagues,” said Ryan Lai, Vice President and General Manager of American
\nExpress Malaysia.<\/p>\n
\nKincentric Best of the Best Employer in Malaysia 2020 by delivering an
\nexceptional people-centric experience through three key areas — trust, open
\ncommunication and top team alignment. <\/p>\n
\nand priority was ensuring our colleagues felt safe and had the flexibility and
\nresources they needed at home to continue delivering world class services to
\nour customers.”<\/p>\n
\narrangements, we introduced an initiative called business leave, to allow
\ncolleagues to take paid time off without having to use their annual leave when they
\nhad valid reasons at home that prevented time from being able to work, such as
\nneeding to care for their children or parents’ needs until end of 2020. For
\ncolleagues who had their work or job scope impacted by the pandemic, we
\nreallocated them to other business areas to keep them motivated, engaged and invested
\nin delivering their best,” said Anjum Ghaffar, Director Human Resources, Market
\nHead Malaysia.<\/p>\n
\nimportance of a health and wellness culture from the start of the pandemic,
\nAmerican Express Malaysia embarked on three key initiatives beginning with the
\nlaunch of a telehealth service called CareClix<\/i>
\nfor colleagues and their immediate family members. Available 24 hours a day, 7
\ndays a week for free, colleagues and their loved ones could consult doctors and
\naccess expert medical care via phone, video chat or a mobile app from the
\ncomfort of their homes. <\/p>\n
\na one-year complimentary subscription for Calm<\/i>,
\na mental fitness app that provides motivational podcasts, stories and soothing
\nmusic designed to help manage stress, experience better sleep and reduce
\nanxiety. The app completed other dedicated wellbeing activities such as mental
\nwellbeing sessions, virtual meditation and virtual yoga. Helping to alleviate
\nmedical concerns, colleagues and their enrolled dependents were also provided
\nwith enhanced Covid-19 medical coverage covering testing, hospitalization and
\ndeath benefits at no additional cost to them.\u00a0
\n\u00a0<\/p>\n
\ncomposed of mostly millennials, American Express also found many of them faced
\ndifficulties especially during the lockdown and with transition to working from
\nhome. Having never experienced a crisis in their professional life, inherent
\nstresses and anxiety from being isolated had a greater impact on younger
\ncolleagues. <\/p>\n
\nneeded to support each other, so we quickly mobilized ourselves into action.
\nCommunication was a key part of our support and wellbeing strategy, and we knew
\nwe had to do so not only frequently but meaningfully,” explained Lai.<\/p>\n
\nso much the past 10 years, American Express is not resting on its laurels. The
\ncompany expects a hybrid working model will be the next big change for employee
\nengagement and is already looking at how to better connect colleagues with
\ncorporate culture in a virtual world. <\/p>\n
\nbeyond honored to be recognized as the ‘Best of the Best’ by Kincentric Best
\nEmployers 2020, particularly in a year of unpredicted changes that tested our
\nability to adapt and brave new ways of working together. As a company that
\nbelieves in the powerful backing of our people for progress, we believe that
\nthis success is a true testament of the positive work culture and a holistic
\nemployee experience that we continuously strive to build upon. We dedicate this
\nwin to all Amex colleagues in Malaysia — which motivates us to continue
\nbuilding a great, diverse place to work and thrive in with opportunities to
\nlearn and grow both professionally and personally. I truly believe that when we
\nstrive to become better than we are, everything around us becomes better too.”<\/p>\n<\/p><\/div>\n\n
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