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GLOBAL TOUR OPERATOR HELD GUILTY

OS LogoBhubaneswar, 24/06/2016 ( Odisha Samachar )-  : The Tour Operator “Thomas Cook (India) Ltd.” has been held guilty and was asked to pay compensation to the customer by the Hon’ble State Consumer Disputes Redressal Commission, Odisha, Advocate Mr. Tapesh Roy had booked tickets for the European Grand Tour for his family commencing from 20 th May, 2013 by paying an advance amount That Thomas Cook did not let have the confirmation of the bookings or the itinerary rather asked for further advance of Rs.1 lakh to which Mr. Roy objected and wanted refund of the previous amount paid. That surprisingly the Tour Operator without processing any tickets or confirmation to the customer arbitrarily deducted an amount of Rs.23,711/- and refunded the balance amount, for which Mr. Roy had no option but to approach the Hon’ble State Consumer Disputes Redressal Commission, Odisha, Cuttack for Redressal of his grievance.

That the matter being contested, ultimately the Hon’ble State Consumer Disputes Redressal Commission, Odisha, Cuttack found Thomas Cook guilty for deficiency of service and Awarded a compensation of Rs.50,000/- along with refund of Rs.23,711/- and interest @18% per annum. That the matter was being argued by Mr. Tapesh Roy, Advocate.

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